Agency Help

Casework Form

As your Representative in Congress, it is my job to help constituents work with federal government agencies. If you are facing a challenge with a federal agency, my office can assist you in accessing information, cut through red tape, and help you find solutions.

If you are having difficulty getting an answer from a federal agency, or feel you have been treated unfairly, our office might be able to help. Of course, we cannot guarantee a favorable outcome, but we will do our best to make sure you are treated fairly and receive a timely response.

Please note that before we can contact a federal agency on your behalf, we will need you to sign a casework authorization form, which you can download hereIf you need assistance with an immigration-related issue, please call my Palm Desert office at 760-424-8888 to receive the required form through the U. S. Department of Homeland Security. If you are unable to download the form online, you may email Lisa Olmstead at, or call 760-424-8888.

The application should be emailed to Lisa Olmstead at, faxed to 760-424-8993, or mailed to our office at:

Congressman Raul Ruiz
c/o Lisa Olmstead, Director of Constituent Services
43875 Washington Street, Suite F
Palm Desert, CA, 92211